Novotel Twin Waters Resort
Over a decade ago, Novotel Twin Waters Resort moved away from internally managing the maintenance of their property to outsourcing the provision of painting and grounds services.
This operational shift was driven in a bid to reduce costs and risks associated with such things like access difficulties and health and safety. It also allowed the resort’s management to focus more on their core business while ensuring specialists were looking after particular maintenance aspects.
2008 saw the Novotel Twin Waters Resort undergo a major facelift where Programmed was contracted to carry out a full external repaint and sectional internal painting. Furthermore, Programmed took over the provision of long-term maintenance painting. Carried out on a quarterly basis, the painting work involves washing of exterior walls and repainting certain areas (both internally and externally), as required.
The resort’s expansive grounds are taken care of by Programmed grounds staff. Areas such as the property’s 8 lagoon beaches, 9-hole mini putt course, high profile lawn area (which hosts weddings, an internal road network, and so forth), are all looked after by full-time grounds crew based onsite.
Simon Brown, General Manager of Novotel Twin Waters Resort, is impressed with the standard of service received so far, “We have found the technical skill level of our landscape team to be of a very high quality and the 14 hectares of grounds exhibit a significant improvement in presentation since the contract commenced. Equally important when considering an outsourced solution is the relationship that is created within the host property. On this front we have been delighted with the level of communication and flexibility that the team has exhibited throughout the work environment. The outsource solution has provided a highly efficient, professional and cost effective model for the resort.”