Project Overview
Chorus Limited is a critical provider of telecommunications infrastructure across Aotearoa New Zealand, supporting connectivity nationwide—from major urban exchanges to remote network sites and access tracks.
Maintaining the performance and reliability of this extensive network requires a trusted partner capable of managing a highly diverse portfolio of assets, often located in remote and challenging environments. These sites are essential to keeping communities connected and demand consistent, safe, and high-quality maintenance.
Programmed partners with Chorus to deliver integrated Facilities Maintenance and Open Space services, bringing together specialist expertise to provide a seamless, end-to-end solution across the entire network.
Project Solution
Programmed delivers a fully integrated service model, combining the strengths of our Facilities Management and Open Space teams to support Chorus’ nationwide portfolio of more than 2,600 sites.
Our scope includes:
- Planned and reactive facilities maintenance
- Grounds and vegetation management, including access tracks
- Minor capital works and asset renewals
- Asset data collection and condition assessments
- Long-term asset management planning
Through our “One Team” approach, we ensure alignment across all service lines—streamlining delivery, improving efficiency, and reducing operational complexity for Chorus.
We also play a key role in supporting Chorus’ transition to a more strategic, asset-led operating model. By leveraging innovative technologies such as drone inspections and advanced asset data capture, we provide real-time insights that enable smarter, data-driven decision-making.
This integrated model ensures both the built environment and surrounding landscapes are maintained to the highest standard, protecting critical infrastructure while enabling safe and reliable site access.
Project Outcome
Programmed’s partnership with Chorus has delivered measurable improvements in asset performance, visibility, and long-term planning.
Key outcomes include:
- Enhanced asset data and visibility across more than 100,000 assets
- Optimised maintenance regimes, reducing unplanned outages
- Improved site access and safety through proactive grounds management
- Development of long-term investment and asset replacement plans
- Seamless nationwide service delivery across urban and remote locations
Through this collaborative approach, Programmed Property Services has become a trusted partner to Chorus, supporting their journey toward more efficient, data-driven asset management while ensuring the ongoing reliability of New Zealand’s telecommunications network.
Customer Value
Programmed’s integrated service model delivers clear, ongoing value to Chorus:
- A single, accountable delivery partner
- Consistent service quality across all regions
- Real-time visibility of works and asset condition
- Scalable solutions to support future network demands
Like many other customers with multiple sites and critical safety requirements, Chorus’ partnership with Programmed helps them maintain and support their assets with reliable, scalable, and future-focused maintenance solutions.
