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Reactive Maintenance

Assets that fail or are faulty are maintained following customer-defined priority response time.

Technicians attend in compliance with site attendance rules and fulfil all HSE requirements.

Key factors in our Reactive Maintenance approach include:

  • Single point of contact from the onsite team or National Service Centre for all service requests
  • Monitoring of work orders to complete the task within the customer’s defined rectification time
  • Engagement with local representatives on the work to be completed
  • A robust field mobility app that keeps you and our team informed of the progress to completion.

Recent projects

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Ministry of Education NZ
Hobsonville, Auckland
Ministry of Education NZ
Programmed Facility Management was part of the winning Learning Infrastructure Partners consortia engaged to design, construct, finance and maintain the... More

We also offer

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Planned Maintenance
Planned Maintenance Maintenance
We take a proactive approach to maintenance services, minimising reactive maintenance while shifting the focus to Planned Preventative Maintenance
Planned Maintenance
Grounds Maintenance
Grounds Maintenance Maintenance
Our customer focus and safety culture empower our teams to quickly adapt service delivery to meet changes in demand for this dynamic service.
Grounds Maintenance

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